Terms of Service
These Terms of Service (the "Terms") govern your access to and use of the Lightbranchway website and services provided by Lightbranchway LLC ("Lightbranchway", "we", "us"). By accessing or using our website or requesting services, you agree to be bound by these Terms. If you are entering into a separate services agreement with Lightbranchway, those contractual terms will govern the professional engagement and will prevail where they conflict with these Terms. These Terms set out the general rules for web use, client responsibilities, limitations of liability, and governing law. If you do not accept these Terms, please do not use the site or engage our services.
Contact
Lightbranchway LLC200 Park Avenue, Suite 1700
New York, NY 10166, USA
+1 (212) 555-0198
[email protected]
Scope of services and engagement
Lightbranchway provides advisory, planning, facilitation, and measurement services relating to stakeholder communication. Any engagement for professional services will be governed by a written agreement (the "Services Agreement") describing scope, deliverables, timeline, fees, and confidentiality. Where no separate Services Agreement exists, these Terms and any written proposal accepted by the client will define the engagement. Clients are responsible for providing accurate information needed for delivery, designating decision-makers or sponsors, and securing necessary permissions for materials shared with Lightbranchway. We may rely on client-provided information and will not be responsible for inaccurate or incomplete data supplied by the client. Project timelines depend on timely cooperation; delays caused by the client may extend delivery dates and incur additional fees.
Access and permitted use of the website
You may access and use material on this website for personal, non-commercial purposes or for evaluation of our services. You agree not to copy, modify, distribute, or create derivative works from content on the site except as expressly permitted. Unauthorized use of the site may violate intellectual property laws. We reserve the right to suspend or terminate access for misuse or breach of these Terms. Materials we provide as part of paid client engagements are subject to the terms of the applicable Services Agreement, including any licensing or usage restrictions set out in that agreement. If you download or print extracts from the site, ensure that any attribution or copyright notices remain intact.
Intellectual property and deliverables
All intellectual property rights in materials published on the website are owned or licensed by Lightbranchway. For client engagements, ownership and license terms for deliverables will be set out in the Services Agreement. Typically, Lightbranchway grants clients a limited, non-exclusive license to use deliverables for internal purposes related to the engagement, unless otherwise agreed in writing. Lightbranchway retains the right to use general know-how, methodologies, templates, and anonymized lessons learned across engagements. Client-supplied confidential information remains the property of the client, and Lightbranchway will only use such information for purposes of performing the engagement and as permitted by the Services Agreement or required by law.
Fees, payment, and refunds
Fees for professional services are described in proposals and the Services Agreement. Unless agreed otherwise, invoices are due within the period stated on the invoice. Overdue fees may incur interest and may result in suspension of services. Any estimates provided are not guarantees; actual fees may vary depending on scope changes or additional requirements. Refunds for fees paid will be handled in accordance with the Services Agreement. For website products or digital templates purchased online, refund eligibility will be described at the point of sale and complies with applicable consumer protection laws.
Limitation of liability and disclaimers
To the fullest extent permitted by law, Lightbranchway's liability arising out of or in connection with the website or services is limited. We provide guidance, templates, and advice based on available information, but outcomes depend on many factors outside our control. We are not responsible for business decisions made by clients or third parties. Except where prohibited by law, Lightbranchway's aggregate liability in contract, tort (including negligence), or otherwise is limited to fees paid by the client for the specific service giving rise to the claim in the preceding twelve months. The website and its content are provided "as is" without warranties of any kind, except as expressly provided in a Services Agreement. Nothing in these Terms excludes liability for death or personal injury caused by negligence or other liabilities that cannot be excluded under applicable law.
Privacy and data protection
We process personal data in accordance with our Privacy Policy, available at /privacy/. The Privacy Policy describes how we collect, use, retain, and protect data and the rights available to individuals. By using our site or engaging our services, you acknowledge you have read and agree to the Privacy Policy and consent to the processing described there, where lawful. For client engagements, data protection responsibilities and controls are set out in the Services Agreement and may include contractual terms for handling confidential or sensitive data.
Governing law and dispute resolution
These Terms and any Services Agreement are governed by the laws of the State of New York, USA, without regard to its conflict of law rules. Parties will seek to resolve disputes amicably through negotiation and, if necessary, mediation before initiating litigation. Unless otherwise specified in a Services Agreement, disputes that cannot be resolved by these means may be brought in the state or federal courts located in New York County, New York, and each party submits to the exclusive jurisdiction of those courts. Nothing in this section prevents either party from seeking injunctive or similar equitable relief in any court of competent jurisdiction to prevent actual or threatened breach of intellectual property or confidentiality obligations.
Changes to terms and termination
We may update these Terms from time to time. We will post the updated version on the website with a revised effective date. Continued use of our website or services after changes are posted constitutes acceptance of the revised Terms. We may suspend or terminate access to the website or services for users who breach these Terms or any Services Agreement. Termination of a Services Agreement does not relieve either party of obligations accrued prior to termination, including payment obligations and confidentiality duties that survive termination as specified in the agreement.
Questions and contact
If you have questions about these Terms, please contact us at [email protected] or by calling +1 (212) 555-0198. For postal inquiries: Lightbranchway LLC, 200 Park Avenue, Suite 1700, New York, NY 10166, USA. For contractual matters, reference the Services Agreement and provide sufficient details to help us respond promptly. For data privacy matters, consult our Privacy Policy at /privacy/ and contact the privacy email listed there.
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